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Anvid Products, Inc.
Terms & Conditions of purchase
Payment Method: You (Customer) are personally liable for any order that you place at Anvidproducts.com or by phone. We currently accept Credit Cards & Debit Card via web site or telephone. In addition, we are not responsible for any overdraft fees or other bank charges you may incur as a result of your purchase. It is your responsibility to retain all records of your purchase in the event that it may be needed in the future.
Change in personal information: Should any personal information necessary to fulfill your order changes, after the time your order was placed (such as billing address, shipping address, or phone number), it is your responsibility to contact us with updated information. If your order is returned to us because you provided incorrect shipping information, you may be subjected to a return shipment fee. We highly recommend double-checking all information you submit before finalizing your order. Anvid Products, Inc. reserves the right to store your personal information given to us in our database for business purposes.
Order confirmation: We require an email address to send order and shipping confirmations. Your order confirmation will reflect the items ordered and the total amount to be charged.
Sales Tax: Anvid Products, Inc. will not charge sales tax for any order unless the order is placed to ship to a California address. If your order is shipping to a California address, an appropriate sales tax will be added to your order. The sales tax may not be reflected on your emailed order confirmation. Even if the sales tax is not included on the order confirmation, you are still liable for this amount, if applicable.
International Orders
Currently, Anvid Products, Inc. is only setup to ship within the United States.
Return Policy

Anvid Products, Inc. guarantees your complete satisfaction with every purchase.

All returns require a Return Merchandise Authorization (RMA) number. To obtain a RMA number, please contact our customer service department by phone at 1-888-5SIENNA or 1888-574-3662. during normal business hours or emails us at rma@anvidproducts.com. Any returns made without proper authorization will not be accepted for refund or exchange. The RMA number is only valid for 3 weeks after it is issued. Any return that is received after the 3-week period may not be accepted or may be subjected to a restocking fee.

Full Refund of the Product price: Customers can get a full refund of the product price minus the Shipping & handling, if the product is unopened and unused and returned in original packaging, if you get your Return Authorization number within 7 days from the date of delivery. All Returns & refunds will be subject to inspection.

Returns after 7 days, but within 30 Days: All Return Authorization numbers issued after 7 days and within 30 days from the date of delivery, are subject to a 20% restocking fees. The Shipping & handling is non-refundable. The product needs to be returned in the original packaging and all accessories included. All returns and refunds will be subject to inspection.

After 30 days: No returns will be accepted after 30 days from the date of delivery.

Please be aware that we can only accept returns of orders placed directly through and fulfilled by Anvid Products, Inc. If you purchased or ordered any of our products through another retailer, please call Anvid Products, Inc., at 1-888-5SIENNA and ask for Customer service.
All returns must be sent in original packaging with the RMA number clearly posted on the outside of the package. All returns must be shipped at the customer's expense, but can be shipped using the customer's choice of carrier. Anvid Products, Inc. is not responsible for damages resulting from return shipment by the customer. It is the customer's responsibility to insure all packages returned to us.
Please be advised, if you wish to return an item for a refund that was received as a gift, the refund will be issued to the purchaser. When you contact our customer service department for a RMA number, please be able to provide the order number or the purchaser's information so we may easily locate the account in our database.
Returned items are processed in the order that they are received. Please allow 1-4 weeks for your return to be processed and documented in our database. Any refund or exchange will be processed as soon as possible after recorded receipt of the returned item.
Refund Policy
All refunds issued will be in the amount of the product cost only. Shipping and handling costs or any additional surcharges for shipping are non-refundable and non-exchangeable.
If you choose to return your order for a refund, and payment was made by credit card, your refund will be submitted to the original credit card on file. If that credit card has since expired or will no longer accept a credit, a representative will contact you for another method of receiving payment.
If you choose to return your order for a refund, and payment was made by debit card, electronic check, personal check or money order, a refund check will be mailed to you. Please allow 1-2 weeks for delivery once your return is processed.
If you choose to return your order for an exchange, your account will be credited the total product cost of your original order. The credit may be applied toward the purchase of new products. New shipping and handling charges will be applied to your second order as applicable.
Defective or Wrong Item Received
It is the customer's responsibility to contact us within 7 days after delivery if a defective or incorrect item was received. If we are not contacted until after the 30-day period regarding a defective or incorrect item received, the customer will not be eligible for a replacement.
Shipping and Delivery Terms
All deliveries to locations in the United States are shipped from one of several warehouses or fulfillment centers located in the United States. While we strive to deliver all orders as quickly as possible, we ask all customers to allow us 2-3 weeks for delivery even though an order may be delivered in quicker time. Once an order is placed into our database, it takes time to process in fulfillment and ship out. If after 4 weeks, you have not received your order, please contact our customer service department at 1-888-5SIENNA or 1-888-574-3662. Or email us at customerservice@anvidproducts.com
Anvid Products, Inc. reserves the right to use any shipping method we deem necessary. Generally, UPS Ground and the United States Postal Service are our two most common shipping carriers used. Please be aware that neither UPS nor the United States Postal Service will require a signature for delivery. Unless you are told otherwise by Anvid Products, Inc. representative, your order will be left at the doorstep of the shipping address. If you require specific delivery instructions, we highly recommend calling our customer service department to place your order. For more information on UPS Ground's shipping procedures, please visit www.UPS.com. For more information on USPS's shipping procedures, please visit www.usps.com.
A shipping and handling fee is applied to all orders. The shipping and handling cost is a non-negotiable flat rate fee that covers the cost of postage as well as handling and packaging costs.
Please be advised that if you choose an expedited shipping method at an additional cost, your order still has to process through fulfillment. The expedited service starts at the time your package is shipped.
If a delivery is refused by the customer without authorization from Anvid Products, Inc., a fee for return shipment and/or a restocking fee may be applied to any subsequent request for a refund.
Backorder Policy
If an item is on backorder, it may not be noted at Anvidproducts.com. If a backordered item is ordered, we will do our best to contact the customer but cannot make any guarantee. If you are concerned your order may be on backorder, please contact us and we will give you its current status.
Generally, the customer will not be charged for a backordered item until it is available for shipment. If in-stock items are ordered with a backordered item, the customer will be charged for all in-stock items as well as full shipping and handling for the order. Once the backordered item becomes in-stock, the customer will only be charged for the particular item with no additional shipping and handling costs.
Priority/Rush Processing- Priority Processing will ensure that your product is shipped first based upon available inventory. Priority Processing places your order in queue before all existing standard processing orders for the same products.
Multi Payments- Anvid Products offers multiple payment options for some of our products. Your purchase can be divided into equal payments that are spread out over a predetermined period of time with the shipping, handling and tax added to the first of these payments. Multi payment options vary depending on the product purchased and are offered during the final checkout process. Multi payments are not available on all Anvid Products.
For assistance or clarification of these policies, please contact our Customer Service Department at 1-888-5SIENNA or 1-888-574-3662. Or email us at customerservice@anvidproducts.com
Our business hours are Mon-Fri 8.30 am-5pm (PST)
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Customer Support 1-888-574-3662